Cookies Policy

COOKIE POLICY

Cranns, (“ we”, “ us” or “ our”) use cookies and similar technologies, such as pixels, tags or web beacons, in the operation of our websites. For simplicity, in this Cookie Policy we refer to all these technologies as “cookies”. This Cookie Policy should be read together with our Privacy Policy, which explains how we handle your personal information.

Cranns provides the following websites, which are covered by this Cookie Policy (collectively the “ Site”:

  1. WHAT ARE COOKIES?

Cookies are text files which contain a small amount of data, usually a unique string of letters and numbers. Cookies are stored on and accessed from your device when you visit a website, enabling the site to distinguish you from other users. You can find more information at www.allaboutcookies.org and www.youronlinechoices.eu.

  1. HOW DO WE USE COOKIES?

We use cookies to provide certain functionality to the Site (e.g. to remember log-in details and items placed in your shopping cart), to understand and measure the Site’s performance (e.g. to make certain parts of the Site easier to use), and to improve the functionality of the Sites (e.g. to personalise and improve your experience of the Site).

We also use cookies to obtain insights into website traffic through Google Analytics and to determine the overall performance and effectiveness of marketing campaigns from platforms such as Facebook and Google Adwords.

If you are in the UK, EU, EEA, Brazil or California, when you first visit the Site, we will ask your permission to set certain non-essential cookies on your device (i.e. cookies which are not “strictly necessary”). Please see section 3 “How to control the use of cookies” for details of how to reject cookies or change your settings.

Cookies may be set and stored by the Site (first-party cookies). Alternatively, cookies may be set by a third party, for example, by service providers that operate analytics services on the Site (third-party cookies). You can find more information about the types of cookies we use below.

2.1. Strictly Necessary Cookies

These cookies are essential for the Site to function and they cannot be switched off. Strictly necessary cookies are usually set in response to actions made by you which amount to a request for services, such as allowing you to log-in, make a payment, or to set privacy preferences.

Service

Name

Purpose

Duration

Cookie Consent

cookieconsent_preferences_disabled, cookieconsent_status

Used by the GDPR/CCPA + Cookie Management app to remember your privacy settings

1 year

Shopify

checkout_one_experiment, hide_shopify_pay_for_checkout, secret, _shopify_country

Used for the store's checkout functionality to ensure that your order is processed correctly

Session duration

dynamic_checkout_shown_on_cart

30 minutes

shopify_pay_redirect

30 minutes, 3 weeks or 1 year depending on value

cart_sig, cart_ts, keep_alive

2 weeks

checkout

4 weeks

c, checkout_token, previous_checkout_token, previous_step, remember_me, shopify_pay, tracked_start_checkout

1 year

_shopify_tm

Used by Shopify to store your privacy settings

30 minutes

_shopify_tw

2 weeks

_shopify_m, _tracking_consent

1 year

_secure_session_id

Used for store functionality before the checkout process

24 hours

cart, cart_currency, cart_ver

Used for cart functionality to track your cart contents across pages

2 weeks

_storefront_u

Used by Shopify to reflect your login status across pages

1 month

_ab, master_device_id, storefront_digest

2 years

secure_customer_sig

20 years


2.2. Analytics and Reporting Cookies

Analytics and performance cookies help us understand how you access or interact with the Site. They allow us to recognise and count the number of users and to see how users move around the Site, and which features are most popular. This helps us to improve the way the Site works, for example, by ensuring that users can easily find what they are looking for.

Service

Name

Purpose

Duration

Google Analytics

_gat

Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience

8 hours

_ga

2 years

Hotjar

_hjSession{site_id}, _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample, _hjIncludedInSessionSample

Hotjar is used to track your path through the store and how you interact with pages, so that we can improve the website experience and find and fix issues

30 minutes

_hjid, _hjSessionUser{site_id}

1 year

LayerFive

_sp_id.703a

LayerFive is used to report on our marketing activity performance

Session duration

l5_sp

1 year

_sp_ses.703a

2 years

Shopify

_shopify_d, _shopify_evids, _shopify_ga

Used by Shopify to provide reporting on how customers are finding and using the store in order to improve the purchasing journey

Session duration

_s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t

30 minutes

_landing_page, _orig_referrer

2 weeks

_shopify_y, _y

1 year


2.3. Marketing and retargeting cookies

These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Service

Name

Purpose

Duration

Facebook

_fbc, _fbp, fr

Facebook is used for advertising purposes

3 months

Google

UULE, DV

Used by Google for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

1 day

OTZ

1 month

SIDCC, __Secure-3PSIDCC

1 year

__Secure-1PAPISID, __Secure-1PSID, __Secure-3PAPISID, __Secure-3PSID, APISID, SAPISID, SID, SSID, HSID

2 years

CONSENT

17 years

Google Adwords

__ar_v4

Google Adwords is used for advertising purposes

Session duration

test_cookie

1 day

NID

6 months

IDE

1 year

_gads

13 months

Google Analytics

collect

Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience

Session duration

_glc_au

3 months

Pinterest

_pin_unauth, _pinterest_ct_au, _derived_epik, _pinterest_sess

Pinterest is used for advertising purposes

1 year

Reddit

_rdt_uuid

Reddit is used for advertising purposes

1 month

Snapchat

_scid, _sctr, sc_at, X-AB

Snapchat is used for advertising purposes

1 year

TikTok

_ttp, _tt_enable_cookie, _tt_sessionId

TikTok is used for advertising purposes

13 months

YouTube

GPS

YouTube is used for advertising purposes

Session duration


2.4. Functional Cookies

We use functional cookies to improve your experience by making it easier and faster to navigate through the Site. Functional cookies also enable us to retrieve your user preferences when you return to the Site and to personalise your visits. These cookies may be set by third parties.

Service

Name

Purpose

Duration

Disqus

dsq__

Disqus is used to provide commenting functionality on the website

9 months

Google Analytics

_gid

Google Analytics is used to tell us how you visited our store and how you use it, in order to make improvements to the purchasing experience

1 day

Google Optimise

_gaexp

Google Optimise is used to run A/B tests where half of our website users see a variation of the site to test that planned improvements work for customers. These cookies record involvement in these ests

90 days

__utmx, __utmxx

18 months

Klaviyo

KL_FORMS_MODAL

Klaviyo is used for email marketing purposes and these cookies are used to record successful signups to these emails

1 year

__kla_id

2 years

Rebuy

_ruid

Rebuy is used to provide upsell functionality in the cart

3 years

Tapfiliate

tap_vid

Tapfiliate is used for our affiliate program

1 year

YouTube

PREF

YouTube is used to provide sales and how to video content

8 months

Zendesk

__zlcmid

Zendesk is used to provide online chat functionality

1 year

 

  1. HOW CAN YOU CONTROL THE USE OF COOKIES?

You can withdraw your consent to cookies at any time by altering the settings in your internet browser or via the operating system on your mobile device. For further information about how to do so please see www.allaboutcookies.org.

You can find out how to manage cookies on popular browsers by using the following links:

Please note that if you adjust your internet browser settings to refuse the setting of cookies, you may be unable to access or use certain parts of the Site.

If you have used the Cookie Policy to set your cookie preferences, you can change your Cookie Preferences.

  1. CONTACT US

If you have any questions about our use of cookies you can contact our Privacy Compliance Officer at info@cranns.com