Return & Exchange

About Return & Exchange

After you receive your items, during 30 days, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Cranns cannot accept returns where labels have been removed.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

You are responsible for the shipping of returned items back to Cranns. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. However, Cranns will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.

For exchanges and returns, please send an email to

Order Cancellation

How to cancel an order that hasn't been paid?

There is no need to cancel the order that hasn't been paid. The order will be placed on our system only when you have completed the payment.

How to cancel an order that has been paid?

Please contact our customer service if you want to cancel your order.

Return address: 

Cranns Limited

RM01, 6/F, Wing Fat Industrial Bldg,

12 Wang Tai Road, Kowloon Bay, 

Kowloon, Hong Kong.